City of Norfolk Department of Utilities – Water and Wastewater
Norfolk, Virginia, with combined HRUBS billing for Norfolk water, wastewater collection, and Hampton Roads Sanitation District treatment
Population reference
Norfolk serves city residents and businesses through more than 70,000 water meters and produces approximately 60-65 million gallons of drinking water daily; the combined bill also includes Hampton Roads Sanitation District treatment charges.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Norfolk says its typical billing period is approximately 28-36 days, although weather, holidays, staffing, or meter-vendor delays can extend the period to 45 days or more. The water, wastewater collection, HRSD treatment, taxes, and other public-service charges are generally consolidated through HRUBS into one monthly bill; stormwater is billed separately by Norfolk.
- Rate structure
- Uniform water and wastewater volume rates per CCF with separate HRSD treatment and stormwater charges rather than residential usage tiers. FY2027 rates effective July 1, 2026 are $6.74/CCF for Norfolk water, $5.89/CCF for wastewater collection, and $9.84/CCF for HRSD wastewater treatment, with HRSD's treatment minimum of $0.45 per day. One CCF equals 748 gallons; a separate residential stormwater charge is $0.504 per day, or $15.12 per 30-day month, for one ERU.
- Residential cost reference
- At 6,000 gallons, approximately 8.02 CCF, the FY2027 water charge is about $54.05, wastewater collection about $47.24, and HRSD treatment about $78.92 before taxes and any minimum adjustment; the combined water/wastewater treatment portion is therefore roughly $180 per month. A typical 5,000-7,000-gallon household should budget about $150-$205 monthly for the three water/wastewater components, plus the $15.12 residential stormwater bill and any trash, taxes, or account-specific fees.
- Wastewater and sewer calculation
- Norfolk's wastewater collection fee is calculated from the same metered water consumption at $5.89 per CCF, and Hampton Roads Sanitation District separately charges treatment at $9.84 per CCF with a $0.45-per-day minimum. HRUBS combines these charges on one bill, but the City distinguishes its collection fee from HRSD treatment. The current Norfolk pages do not describe a residential winter-average cap; customers with large bills should request a meter investigation and submit leak documentation, while stormwater is billed separately by ERU and impervious-area rules.
- Meter reading
- Norfolk has more than 70,000 water meters and historically reads approximately 70,000 meters manually each month, producing normal 28-36-day billing periods. The City began installing Advanced Metering Infrastructure in 2026, retrofitting or replacing meters with radio/cellular transmitters that send readings over a secure network and eventually eliminate routine in-person reads. Installation is staged, may briefly interrupt service for about 30 minutes, and currently operates alongside manual reading; customers should expect their existing monthly billing schedule to continue while the AMI conversion proceeds.
- New-account deposit
- Norfolk's current water-service request pages require identification, proof of ownership or a valid lease, Social Security numbers for responsible residential parties, contact numbers, and prior account balances paid in full. The reviewed current pages do not state a universal residential water deposit amount or credit-based waiver. A deposit or other account-specific requirement may be imposed under the City's utility rules; customers should confirm it at application. If a service was discontinued and the account is being restored, any balance, restoration requirement, or security amount must be confirmed with customer service.
- Activation or transfer fee
- A $20 activation fee is assessed on the first monthly bill for each newly activated Norfolk water account. Service requests received by 3:00 p.m. are scheduled for the following business day; same-day service is not offered, and the City allows up to 48 business hours for account setup. Transfers require a current account with arrears paid in advance, proof of ownership or lease, identification, contact information, and account-holder documentation.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Virginia
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Norfolk Department of Utilities – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.