Municipal Department
City of Norfolk Department of Utilities – Water and Wastewater
Serving Norfolk, Virginia, with combined HRUBS billing for Norfolk water, wastewater collection, and Hampton Roads Sanitation District treatment
Population served
Norfolk serves city residents and businesses through more than 70,000 water meters and produces approximately 60-65 million gallons of drinking water daily; the combined bill also includes Hampton Roads Sanitation District treatment charges.
State system code
FIPS 51
Billing frequency
Monthly. Norfolk says its typical billing period is approximately 28-36 days, although weather, holidays, staffing, or meter-vendor delays can extend the period to 45 days or more. The water, wastewater collection, HRSD treatment, taxes, and other public-service charges are generally consolidated through HRUBS into one monthly bill; stormwater is billed separately by Norfolk.
Provider briefing
How this utility’s billing works
City of Norfolk Department of Utilities – Water and Wastewater operates as a municipal department serving Norfolk, Virginia, with combined HRUBS billing for Norfolk water, wastewater collection, and Hampton Roads Sanitation District treatment. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform water and wastewater volume rates per CCF with separate HRSD treatment and stormwater charges rather than residential usage tiers. FY2027 rates effective July 1, 2026 are $6.74/CCF for Norfolk water, $5.89/CCF for wastewater collection, and $9.84/CCF for HRSD wastewater treatment, with HRSD's treatment minimum of $0.45 per day. One CCF equals 748 gallons; a separate residential stormwater charge is $0.504 per day, or $15.12 per 30-day month, for one ERU.. Bills are generated monthly. norfolk says its typical billing period is approximately 28-36 days, although weather, holidays, staffing, or meter-vendor delays can extend the period to 45 days or more. the water, wastewater collection, hrsd treatment, taxes, and other public-service charges are generally consolidated through hrubs into one monthly bill; stormwater is billed separately by norfolk., and a typical residential cost reference is At 6,000 gallons, approximately 8.02 CCF, the FY2027 water charge is about $54.05, wastewater collection about $47.24, and HRSD treatment about $78.92 before taxes and any minimum adjustment; the combined water/wastewater treatment portion is therefore roughly $180 per month. A typical 5,000-7,000-gallon household should budget about $150-$205 monthly for the three water/wastewater components, plus the $15.12 residential stormwater bill and any trash, taxes, or account-specific fees.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Norfolk's wastewater collection fee is calculated from the same metered water consumption at $5.89 per CCF, and Hampton Roads Sanitation District separately charges treatment at $9.84 per CCF with a $0.45-per-day minimum. HRUBS combines these charges on one bill, but the City distinguishes its collection fee from HRSD treatment. The current Norfolk pages do not describe a residential winter-average cap; customers with large bills should request a meter investigation and submit leak documentation, while stormwater is billed separately by ERU and impervious-area rules.
Meter and infrastructure notes
Norfolk has more than 70,000 water meters and historically reads approximately 70,000 meters manually each month, producing normal 28-36-day billing periods. The City began installing Advanced Metering Infrastructure in 2026, retrofitting or replacing meters with radio/cellular transmitters that send readings over a secure network and eventually eliminate routine in-person reads. Installation is staged, may briefly interrupt service for about 30 minutes, and currently operates alongside manual reading; customers should expect their existing monthly billing schedule to continue while the AMI conversion proceeds.
Emergency water support
Report a leak or water emergency
Call Norfolk Utilities at (757) 823-1000, 24 hours a day, seven days a week, to report a water main break, sewer backup, flooding, or other water/wastewater emergency. Call (757) 664-6700 for account, high-bill, leak-adjustment, or service-restoration questions. Shut the private valve when safe and do not enter a flooded electrical area; Norfolk repair teams are on call around the clock.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Norfolk, Virginia, with combined HRUBS billing for Norfolk water, wastewater collection, and Hampton Roads Sanitation District treatment
City of Norfolk Department of Utilities – Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.