Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Suffolk Department of Public Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 60 days from the bill due date before the account is subject to water-service disconnection.
- Late-fee rules
- The FY2026-2027 Public Utilities fee schedule lists finance charges of 1.5% per month with a $0.50 minimum. The delinquency policy says late-payment fees are assessed when the bill reaches 14 days past due; the same schedule lists a $10 door-tag placement fee and $25 disconnect/reconnect fee.
- Shut-off timeline
- Day 0 is the bill due date. A reminder bill is sent 5 days after the due date; finance charges are assessed at 14 days past due; a delinquent cut-off notice is sent at 30 days; door-tag service gives the customer 14 days to pay in full or make a suitable payment and payment plan; water disconnection can occur after the 60-day window. Disconnections are not performed on Fridays, weekends, state holidays or the day immediately before a state holiday, and are deferred when the National Weather Service forecasts at least 92°F within the following 24 hours.
- Warning and notice protocol
- Suffolk sends reminder bills at day 5, delinquent cut-off notices at day 30 and posts a door tag providing a further 14-day opportunity for full payment or an acceptable payment plan. The entire balance must be satisfied to be removed from the severance process. The policy does not identify SMS or automated-call sequences.
- Reconnection costs
- The FY2026-2027 fee schedule lists a $25 disconnect/reconnect charge. The reviewed official pages do not publish a separate after-hours reconnection price or guaranteed night/weekend restoration window; customers should call (757) 514-7000 for account-specific restoration instructions.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Suffolk Department of Public Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (VA3800805) ↗
Search the federal drinking-water database using public water system ID VA3800805.