Payment channels

Pay City of Virginia Beach Public Utilities – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Virginia Beach Public Utilities Online Services; vendor not identified on the official portal pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

757-385-4631 for Public Utilities customer service and account/payment assistance; urgent after-hours requests may use 757-385-4171 during normal working hours or 311 after hours, weekends, and holidays.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Virginia Beach payment pages do not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed payment page warns that mail and bank bill-pay can delay posting but does not expose one remittance address in its text.

Counters, drop boxes, and office hours

Public Utilities Customer Service is associated with 2403 Courthouse Drive, Virginia Beach, VA; the city publishes the main customer-service number 757-385-4631. The reviewed payment page does not enumerate all cashier/drop-box locations, hours, or accepted counter instruments; confirm before visiting, especially when restoration is urgent.

Accepted digital instruments

What you can use online

Virginia Beach provides a 24/7 online account service and multiple payment options; the reviewed public page does not enumerate all card, ACH, Apple Pay, or Google Pay instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Virginia Beach payment page does not publish a universal 2026 online card or ACH surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Virginia Beach Public Utilities – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →