Municipal Department
City of Virginia Beach Public Utilities – Water and Wastewater
Serving Virginia Beach
Population served
437,994 people (EPA SDWIS PWS ID VA3810900; 2026 active CWS record).
State system code
FIPS 51
Billing frequency
A dedicated this detail was not publicly posted. The city publishes combined Public Utilities and Public Works billing but the reviewed pages do not state one universal bill frequency for every residential account.
Provider briefing
How this utility’s billing works
City of Virginia Beach Public Utilities – Water and Wastewater operates as a municipal department serving Virginia Beach. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Municipal water and sanitary-sewer charges are set by the City and published in the Public Utilities rates, fees, and charges schedule. The city code lists a water usage rate of $6.54 per 1,000 gallons effective July 1, 2026, in addition to applicable fixed and sewer charges.. Bills are generated a dedicated this detail was not publicly posted. the city publishes combined public utilities and public works billing but the reviewed pages do not state one universal bill frequency for every residential account., and a typical residential cost reference is A dedicated this detail was not publicly posted. A complete 5,000-7,000 gallon total requires the current City Services Bill fixed water, sewer, stormwater, and any other applicable charges; the reviewed pages expose the 2026 water volumetric rate but not the full household calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Virginia Beach combines water and sanitary-sewer services on the City Services Bill. The reviewed pages do not state a universal winter-average formula; sewer and related charges follow the city's published rates, fees, and charges schedule.
Meter and infrastructure notes
Virginia Beach lists Smart Water Meter Upgrades and a public estimated-meter-readings page. The reviewed pages do not confirm the AMI deployment schedule or an hourly transmission interval for every account.
Emergency water support
Report a leak or water emergency
757-385-4171 for urgent requests during normal working hours; 311 after hours, weekends, and holidays. Public Utilities also lists 757-385-4631 for customer service.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Virginia Beach
City of Virginia Beach Public Utilities – Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.