Relief research · dataset 2026.08
Leak adjustment and assistance information for Henrico County Department of Public Utilities – Water and Sewer
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 804-501-4275 for water/sewer emergencies from 8:00 a.m.-4:30 p.m.; 804-501-5025 after 4:30 p.m. The County specifically directs customers to call the after-hours number rather than submit an online form when the office is closed.
- Leak-adjustment policy
- Henrico allows customers to request an adjustment for a customer-side water-line or plumbing leak, including underground leaks. Repairs must be completed promptly and the request must include the County form plus a plumber invoice or receipts for parts if the customer repaired the leak. The County reviews the request under Ordinance Section 23 and may rebate charges above twice the average bimonthly bill, using three previous equivalent billing periods from the preceding six months. The form warns that filing is not a guarantee and asks customers to continue remitting typical average payments while the review takes at least 10 business days after the bimonthly bill containing the repair.
- State and federal aid connection
- The reviewed Henrico utility pages do not publish a dedicated 2026 Virginia LIHWAP application URL, federal award cap, or local charity water-assistance workflow. Customers should contact the County Department of Public Utilities for account-specific hardship guidance.
Directory comparison
Public-information visibility
| Measure | This provider | Virginia | National index |
|---|---|---|---|
| Leak policy identified | Yes | 50% | 35% |
| Utility assistance identified | No | 33% | 31% |
| Relief fields documented | 3 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
3 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Utility assistance program
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Henrico County Department of Public Utilities – Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.