Henrico County Department of Public Utilities – Water and Sewer
Henrico County
Population reference
330,000 people (EPA SDWIS PWS record; 2026 active CWS queue entry associated with Henrico County).
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Generally bimonthly unless the Director elects monthly billing. Henrico’s code states that bills cover all water passing through the meter, whether beneficially used or wasted.
- Rate structure
- Municipal metered water and sewer charges with fixed service components and usage-based rates set in the County’s annual schedule. The current page provides separate water/sewer rate tables for the July 1, 2025-June 30, 2026 period; the reviewed page does not expose a simple universal tier summary in the search text.
- Wastewater and sewer calculation
- Henrico bills water and sewer through the County Department of Public Utilities. The code and leak policy use bimonthly water consumption and equivalent prior billing periods for adjustments; the reviewed pages do not describe a winter-average sewer formula or fixed percentage tie-in.
- Meter reading
- Henrico bills from metered usage and provides a leak-adjustment review based on bimonthly historical consumption. The reviewed pages do not identify an AMI/AMR vendor, hourly transmission interval, or universal reading calendar.
- New-account deposit
- A person applying for water and sewer service at property they do not own must pay a $100 deposit for each type of service, or another amount the Director determines is needed to cover one billing period. The reviewed code does not state a general credit-check waiver or universal refund schedule.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Virginia
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Henrico County Department of Public Utilities – Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.