Payment channels

Pay Henrico County Department of Public Utilities – Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Henrico County online utility billing portal; the reviewed public pages do not identify the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

804-501-4275 for water/sewer emergencies during 8:00 a.m.-4:30 p.m.; 804-501-5025 after 4:30 p.m. The reviewed public pages do not expose a dedicated automated payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Henrico’s reviewed Public Utilities pages publish online account and payment services but do not publish a pay-by-text keyword or SMS enrollment process.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed accessible Henrico pages do not expose a single current remittance address. Use the address printed on the statement or confirm through Department of Public Utilities Customer Service.

Counters, drop boxes, and office hours

Henrico Public Utilities provides account and payment services through the County utility office; the reviewed pages identify emergency numbers and online payment but do not expose a complete current list of cashier locations, drop boxes, hours, or accepted counter instruments.

Accepted digital instruments

What you can use online

The County offers an online Pay Utility Bill route, but the reviewed public pages do not enumerate every supported credit card, ACH, wallet, or AutoPay option.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current Henrico pages do not publish a universal 2026 online card or eCheck surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Henrico County Department of Public Utilities – Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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