Payment research · dataset 2026.08
Payment options for Henrico County Department of Public Utilities – Water and Sewer
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Henrico County online utility billing portal; the reviewed public pages do not identify the underlying vendor.
- Phone payment number
- 804-501-4275 for water/sewer emergencies during 8:00 a.m.-4:30 p.m.; 804-501-5025 after 4:30 p.m. The reviewed public pages do not expose a dedicated automated payment IVR.
- In-person payment
- Henrico Public Utilities provides account and payment services through the County utility office; the reviewed pages identify emergency numbers and online payment but do not expose a complete current list of cashier locations, drop boxes, hours, or accepted counter instruments.
- Digital payment methods
- The County offers an online Pay Utility Bill route, but the reviewed public pages do not enumerate every supported credit card, ACH, wallet, or AutoPay option.
Directory comparison
Payment-information visibility
| Measure | This provider | Virginia | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 76% | 73% |
| Fee or no-fee amount disclosed | No | 21% | 15% |
| Payment fields documented | 5 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Partial public detail found
5 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
63%
Details not confirmed in the reviewed public material
- Pay-by-text
- Mail-in payment address
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Henrico County Department of Public Utilities – Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.