Payment channels

Pay Prince William Water (formerly Prince William County Service Authority) - West System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Prince William Water identifies an online customer engagement portal and mobile app but does not name the payment processor on the current public pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(703) 335-7950; the automated phone system provides 24-hour account/payment access, while representatives are available Monday-Friday 8:00 a.m.-5:00 p.m.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay. Prince William Water offers e-Bill and electronic account communications through the portal/mobile app, but the reviewed pages do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

Prince William Water, P.O. Box 71062, Charlotte, NC 28272-1062. The current customer-service page also lists Prince William Water Customer Service Department, P.O. Box 2266, Woodbridge, VA 22195-2266 for correspondence; customers should use the remittance address printed on the bill for payment.

Counters, drop boxes, and office hours

Customer Service and Utility Permit counters are at 4 County Complex Court, Raymond Spittle Building, Woodbridge, VA 22192, open Monday-Friday 8:00 a.m.-5:00 p.m. Drop boxes are at the main building, 4 County Complex Court; Wellington Road Operations Center, 8410 Virginia Meadows Drive, Manassas; and Neabsco Maintenance Facility, 15801 Neabsco Road, Woodbridge. The payment materials identify cash, check, money order, card, e-check, and bank-draft channels; payment type restrictions can apply to delinquent accounts.

Accepted digital instruments

What you can use online

Free e-check payment by phone or online, automatic bank draft, and credit/debit-card payments online or by phone. The current FAQ states that credit/debit card payments carry a $2.75 convenience fee; the older handbook lists a prior vendor fee and should not override the current FAQ.

2026 transaction pricing

Convenience fees

$2.75 per credit/debit-card payment; scheduled or one-time electronic-check payments are free. The fee is charged by the electronic payment vendor rather than retained as utility revenue.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Prince William Water (formerly Prince William County Service Authority) - West System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →