Delinquency research · dataset 2026.08
Shut-off and delinquency information for Prince William Water (formerly Prince William County Service Authority) - West System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 24 days from the bill date to the due date. A late payment is assessed a 10% charge under the current FAQ.
- Late-fee rules
- Bills are due within 24 days of the bill date and late payments are assessed a 10% charge. Payment arrangements or extensions can be discussed with Customer Service at (703) 335-7950; arrangements are discretionary and typically do not exceed six months.
- Shut-off timeline
- Accounts with past-due balances greater than $50 are subject to service disconnection 84 days after the bill issuance date, with notice of possible disconnection on the next monthly bill. If the next bill remains unpaid, termination for the past-due amount occurs on the due date for current charges, and full past-due payment plus applicable fees is required for restoration.
- Warning and notice protocol
- Prince William Water places a notice of possible disconnection on the next monthly bill when a balance over $50 is past due. Customers can receive bill reminders, late/interruption notifications, e-Bills, and portal communications; the reviewed public pages do not state a separate door-hanger or automated call sequence.
- Reconnection costs
- Monday-Friday restoration during the published restoration window is covered by a $35 Delinquency Fee. Saturday, Sunday, and holiday restoration adds a $90 After-Hours Fee. Restoration requests are accepted Monday-Friday 8:00 a.m.-8:00 p.m. and weekends/holidays 8:00 a.m.-4:00 p.m.; later requests are performed the next calendar day, with a same-day restoration goal by 10:00 p.m. when conditions permit.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Virginia
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Prince William Water (formerly Prince William County Service Authority) - West System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.