Payment channels

Pay Western Virginia Water Authority

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official Customer Web portal does not identify the processor in the reviewed page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

540-853-5700, option 3 for phone payment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Create or use the Customer Web account, click PayNow, open My Profile to establish or verify the payment method, select Pay by Text, and enter the mobile number. The feature supports one-time text payment and monthly due-date reminders.

Mail-in address

Western Virginia Water Authority, P.O. Box 17381, Baltimore, MD 21297-1381. Include the 12-digit account number in the memo field, allow up to five days, and do not mail cash.

Counters, drop boxes, and office hours

The kiosk at 601 S. Jefferson Street, Roanoke, accepts cash, check, and cards 7:00 a.m.-5:00 p.m. Monday-Friday except holidays. Check or money-order drop boxes are at 601 S. Jefferson, 215 Church Avenue SW, 5204 Bernard Drive, and 311 S. Pollard Street, Vinton. Drop-box payments must be deposited before the bill due date.

Accepted digital instruments

What you can use online

Free eCheck and automatic bank draft; Visa, MasterCard, American Express, and Discover/Novus cards. Customer Web also supports paperless billing, consumption graphs, alerts, and saved payment profiles.

2026 transaction pricing

Convenience fees

$2.50 per credit-card transaction, with a $300 maximum including the fee. eCheck and automatic bank draft are free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Western Virginia Water Authority and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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