Public Water Authority
Western Virginia Water Authority
Serving Roanoke Valley and participating Roanoke, Franklin, Botetourt, Boones Mill, Vinton and Fincastle service areas
Population served
182,700 people (EPA SDWIS active CWS PWS VA2770900)
State system code
FIPS 51
Billing frequency
Monthly for residential customers.
Provider briefing
How this utility’s billing works
Western Virginia Water Authority operates as a public water authority serving Roanoke Valley and participating Roanoke, Franklin, Botetourt, Boones Mill, Vinton and Fincastle service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charges plus volumetric water charges; rates vary by participating locality. The Authority approves rates annually and publishes separate schedules for Roanoke, Roanoke County, Franklin, Botetourt, and towns.. Bills are generated monthly for residential customers., and a typical residential cost reference is A dedicated this detail was not publicly posted. As one regional number because the adopted rate depends on locality, meter size, and consumption; use the Authority’s current table for a 5,000-7,000 gallon estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer flow charges use January, February, and March water consumption as the winter average. That amount applies for the rest of the year, except when a month’s actual water use is lower, in which case the lower use controls the sewer-volume charge.
Meter and infrastructure notes
Customer Connect exposes daily or hourly consumption for participating accounts, indicating advanced remote data capability. Residential billing is monthly, but no universal AMI vendor or transmission schedule was published.
Emergency water support
Report a leak or water emergency
540-853-5700 is the published Authority contact; the reviewed pages do not expose a separate 24/7 leak-only number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Roanoke Valley and participating Roanoke, Franklin, Botetourt, Boones Mill, Vinton and Fincastle service areas
Western Virginia Water Authority is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.