Western Virginia Water Authority
Roanoke Valley and participating Roanoke, Franklin, Botetourt, Boones Mill, Vinton and Fincastle service areas
Population reference
182,700 people (EPA SDWIS active CWS PWS VA2770900)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for residential customers.
- Rate structure
- Meter-size base charges plus volumetric water charges; rates vary by participating locality. The Authority approves rates annually and publishes separate schedules for Roanoke, Roanoke County, Franklin, Botetourt, and towns.
- Wastewater and sewer calculation
- Residential sewer flow charges use January, February, and March water consumption as the winter average. That amount applies for the rest of the year, except when a month’s actual water use is lower, in which case the lower use controls the sewer-volume charge.
- Meter reading
- Customer Connect exposes daily or hourly consumption for participating accounts, indicating advanced remote data capability. Residential billing is monthly, but no universal AMI vendor or transmission schedule was published.
Context, not a score
How documentation coverage compares
This profile
57%
overview fields with research notes
Virginia
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
4 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
57%
Details not confirmed in the reviewed public material
- Residential cost reference
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Western Virginia Water Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (VA2770900) ↗
Search the federal drinking-water database using public water system ID VA2770900.