Payment channels

Pay City of Lacey Utilities - Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-205-7467, Paymentus interactive voice recognition; account number is required.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current Lacey Utility Billing payment page publishes Paymentus online and IVR options but no local text-to-pay keyword or enrollment workflow. Customers should not use an unsolicited text link; use the verified portal or contact Utility Billing.

Mail-in address

City of Lacey, P.O. Box 34210, Seattle, WA 98124-1210. A payment drop box is in front of City Hall, 420 College Street SE, Lacey, WA 98503, next to the ballot box. The department does not accept post-dated handwritten checks.

Counters, drop boxes, and office hours

Utility Billing operates at City Hall, 420 College Street SE, Lacey, Washington 98503. Current published counter hours are Monday-Friday 9:00 a.m.-noon and 1:00-4:00 p.m., excluding holidays, with the noon-1:00 p.m. closure. The same site has the payment drop box; the reviewed page does not publish a separate cashier payment-type matrix.

Accepted digital instruments

What you can use online

Paymentus one-time or scheduled online payment using debit/credit card or checking-account routing and account numbers; Paymentus IVR is available 24/7. The reviewed page does not list Apple Pay, Google Pay or a local text-to-pay method.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Lacey payment page identifies Paymentus but does not show the 2026 card or e-check surcharge in accessible text.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lacey Utilities - Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →