Municipal Department
City of Puyallup Utility Billing and Water Division
Serving Puyallup
Population served
94,520
State system code
FIPS 53
Billing frequency
Monthly for City utility customers since November 2023. Water meters are read automatically every hour via radio telemetry. Sewer charges use actual water consumption during the winter billing period and a consumption average for summer bills.
Provider briefing
How this utility’s billing works
City of Puyallup Utility Billing and Water Division operates as a municipal department serving Puyallup. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block residential water commodity charges plus a meter service charge. The official 2025 table lists 5/8-inch service at $14.38 per month and residential usage tiers of $3.14 for the first 500 cubic feet, $4.26 for 501-1,200 cubic feet and $5.70 above 1,200 cubic feet; the City states that effective February 1, 2026 water rates increased 2.4% plus a 6% catch-up increase, so the 2026 PDF should control the exact current amounts.. Bills are generated monthly for city utility customers since november 2023. water meters are read automatically every hour via radio telemetry. sewer charges use actual water consumption during the winter billing period and a consumption average for summer bills., and a typical residential cost reference is The City states that 2026 water rates rose 2.4% plus a 6% catch-up increase and sewer rates rose 2.4% plus a 4% catch-up increase. Using the 2025 published schedule as the base, 7,000 gallons is about 936 cubic feet and produces an estimated 2026 water/sewer bill around $160 before stormwater and landfill charges; the exact 2026 table was not machine-readable in the live fetch, so the bill should be verified against the current CSS statement.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sanitary sewer is based on actual water consumption for bills dated November 16-May 15, while the City uses a consumption average for the summer period. The published 2025 table uses a $26.28 monthly sewer service charge and $7.94 per 100 cubic feet, and the average is formed from winter bills; the City's 2026 schedule applies the announced sewer increase and catch-up adjustment.
Meter and infrastructure notes
All Puyallup water meters are read automatically every hour by a radio telemetry system. The online portal exposes consumption history, and the City uses winter actual consumption and summer average consumption for sewer billing.
Emergency water support
Report a leak or water emergency
253-841-5550 for Utility Billing/Customer Service; water distribution issues can also be submitted through the City's water/stormwater service-request channel. The reviewed pages do not publish a separate 24/7 leak hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Puyallup
City of Puyallup Utility Billing and Water Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.