Payment research · dataset 2026.08
Payment options for RICHLAND CITY OF
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- City of Richland MyAccount portal; the City does not identify a separate third-party portal vendor on the public customer pages
- Phone payment number
- 1-888-838-5508 for the City payment system. The City also lists Customer Service at 509-942-1104 for account assistance; the public page does not publish an IVR menu sequence.
- Mail-in payment address
- City of Richland, PO Box 34811, Seattle, WA 98124-1811. Include the bill stub or customer account number with the mailed payment.
- In-person payment
- City of Richland Customer Service, 625 Swift Boulevard, MS-10, Richland, WA 99352, open Monday through Friday 8:00 AM to 5:00 PM. In-person payment methods include cash, check, debit or credit card, money order, and cashier check. A blue check-only drop box is in the west side of the City Hall parking lot; payments dropped after 7:30 AM may be processed the next business day. The City also provides online and telephone payment service seven days a week.
- Digital payment methods
- MyAccount accepts Visa and Mastercard debit or credit cards and checking or savings account payments by one-time e-check. Customers can enroll in Auto Pay, use paperless billing, and manage multiple accounts. The City describes the payment portal and mobile app as available 24 hours a day, seven days a week.
- Online convenience fees
- Beginning July 1, 2026, credit or debit card payments incur a 2.75% payment-processor fee. Checking or savings account payments and ACH Auto Pay avoid that card fee. The City does not publish an additional e-check convenience fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Washington | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 12% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- RICHLAND CITY OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (WA5372250) ↗
Search the federal drinking-water database using public water system ID WA5372250.