Delinquency research · dataset 2026.08
Shut-off and delinquency information for RICHLAND CITY OF
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due 20 days after the bill date. A late fee is assessed 8 days after the bill due date, so the published post-due interval before the late-fee event is 8 days; service may be disconnected after the printed due date.
- Late-fee rules
- The January 2026 City fee schedule lists a Utility Billing Non-Payment Contact Fee of $10 per account per written or telephone contact, limited to two contacts per bill; a $50 utility-billing dispatch fee for nonpayment at the shutoff date; a late-payment interest charge at the City discretion of 12% annually; a returned-check fee of $25; and an accounts-receivable late charge of 1% per month on a minimum $10 at 60 days. The bill insert states that payments apply to the oldest balance first and that collection-agency fees may be charged to the customer.
- Shut-off timeline
- The published timeline is: monthly bill issued; payment due 20 days after the bill date; late fee assessed 8 days after the due date; service may be disconnected after the original printed due date, and later bills do not postpone that right. A $50 dispatch fee applies at the shutoff date. An account may then be subject to collection charges, a deposit, or a service lien. If a payment arrangement is broken, immediate disconnect and additional charges may occur without further notice.
- Warning and notice protocol
- Richland charges $10 per written or telephone nonpayment contact, with a limit of two contacts per bill, but the public materials do not specify a color, door hanger, automated text sequence, or exact number of days between notices and field work. A customer may request a written hearing at least three days before the due date of the first delinquent written notice. Failure to receive a bill does not remove the payment obligation.
- Reconnection costs
- $50 electric or water shutoff/reconnect fee per utility for a customer-requested reconnect under the 2026 fee schedule, and $75 for an after-hours electric or water reconnection. The City also lists a $50 nonpayment dispatch fee at the shutoff date. After-hours means Monday through Friday after 5:00 PM, weekends, or holidays.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Washington
34%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- RICHLAND CITY OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WA5372250) ↗
Search the federal drinking-water database using public water system ID WA5372250.