Public Water Authority
Morgantown Utility Board
Serving Morgantown and surrounding MUB service areas
Population served
66,851 people (EPA SDWA queue estimate for WV3303111)
State system code
FIPS 54
Billing frequency
Most MUB customer accounts are billed bi-monthly, producing six bills per year at two-month intervals. An optional monthly billing program is available to eligible customers who have been MUB customers at least 10 months and use paperless billing and AutoPay; every other month still uses an estimated reading.
Provider briefing
How this utility’s billing works
Morgantown Utility Board operates as a public water authority serving Morgantown and surrounding MUB service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated metered water and wastewater tariffs approved and monitored by the West Virginia Public Service Commission. The MUB FAQ gives an example based on 4,500 gallons per month; the account's meter size, consumption and applicable tariff determine the bill.. Bills are generated most mub customer accounts are billed bi-monthly, producing six bills per year at two-month intervals. an optional monthly billing program is available to eligible customers who have been mub customers at least 10 months and use paperless billing and autopay; every other month still uses an estimated reading., and a typical residential cost reference is MUB's official FAQ uses the PSC average of 4,500 gallons per month and reports a bi-monthly water charge of $46.35 ($23.18 monthly) plus a bi-monthly sewer charge of $78.66 ($39.33 monthly), for an illustrative combined monthly water/sewer total of about $62.51 before other services or fees.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
MUB bills water and sewer under separate PSC-regulated tariffs on the same bi-monthly statement. The FAQ's 4,500-gallon example shows water at $46.35 per two-month bill and sewer at $78.66 per two-month bill; the reviewed page does not describe a winter-average calculation or a flat percentage tie-in.
Meter and infrastructure notes
MUB bills most customers every other month and reads meters bi-monthly; its optional monthly billing program uses estimated readings every other month. The reviewed pages do not identify the AMI/AMR manufacturer or hourly transmission capability.
Emergency water support
Report a leak or water emergency
(304) 292-8443, listed by MUB as the 24/7 emergency/customer-service number; the FAQ also lists (304) 296-4322 for after-hours emergencies. Use the emergency contact for active leaks, main breaks or loss of water.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Morgantown and surrounding MUB service areas
Morgantown Utility Board is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.