Payment channels

Pay Morgantown Utility Board

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(304) 292-8443; MUB customer-service representatives process card payments Monday-Friday 8:00 a.m.-4:30 p.m. The reviewed official page does not publish a separate unattended IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed MUB payment page documents paperless billing, email due-date reminders, receipts and AutoPay in the Paymentus portal, but does not publish a text-to-pay keyword, short code or opt-in sequence.

Mail-in address

Morgantown Utility Board, P.O. Box 852, Morgantown, WV 26507-0852; mail the payment stub and check as directed by the bill. MUB's customer-service office is 278 Greenbag Road, Morgantown, WV 26501.

Counters, drop boxes, and office hours

MUB customer-service lobby, 278 Greenbag Road, Morgantown, WV 26501, Monday-Friday 9:00 a.m.-3:30 p.m.; representatives are available by phone 8:00 a.m.-4:30 p.m. A secure parking-lot drop box at the same address is available 24/7. The office accepts cash, checks and credit cards; the drop box is for checks and the official page instructs customers to use the bill stub.

Accepted digital instruments

What you can use online

Paymentus online accepts Visa, Mastercard, Discover and eCheck. Customers can make a one-time payment, register for account access, view invoices, use paperless billing and enroll in automatic payments. EFT is also available through the MUB enrollment process.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current MUB payment page identifies Paymentus and accepted instruments but does not expose the 2026 online card or eCheck convenience-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Morgantown Utility Board and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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