Payment channels

Pay City of Eau Claire Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MuniSelfService utility billing portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(833) 201-5689, published Eau Claire pay-by-phone number

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed Eau Claire utility-billing page does not publish text-to-pay keywords or SMS enrollment instructions. Paperless billing is available by emailing treasury@eauclairewi.gov; ACH autopay is enrolled through the direct-payment authorization form.

Mail-in address

City of Eau Claire, P.O. Box 1087, Eau Claire, WI 54702.

Counters, drop boxes, and office hours

The City publishes a secure drop box in the City Hall parking lot at 203 S. Farwell Street, Eau Claire, WI. The reviewed utility page does not provide a counter-hours schedule or a detailed list of accepted instruments at the desk; customers can use the payment portal, ACH authorization, pay-by-phone or the mail address. Utility Billing contact is through the City Treasury/utility billing operation at (715) 839-4916.

Accepted digital instruments

What you can use online

The City offers one-time credit/debit-card payment through the MuniSelfService portal and ACH autopay through a direct-payment authorization form requiring bank routing and account numbers. The reviewed page does not enumerate card brands or mobile wallets; Apple Pay and Google Pay are not listed.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed official Eau Claire utility page provides the portal and phone route but does not state a current 2026 card or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Eau Claire Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →