Municipal Department
City of Eau Claire Utility Billing
Serving City of Eau Claire municipal water, wastewater and stormwater service area
Population served
70,587 people (EPA SDWIS queue estimate for WI6180230)
State system code
FIPS 55
Billing frequency
Quarterly. Water, sewer and storm charges are rendered quarterly and become due and payable within 20 days of issuance.
Provider briefing
How this utility’s billing works
City of Eau Claire Utility Billing operates as a municipal department serving City of Eau Claire municipal water, wastewater and stormwater service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Fixed quarterly meter-size service charge plus volumetric water charge. Effective April 1, 2026, residential customers are charged $3.17 per CCF for all water used; multifamily and non-residential customers use separate published CCF blocks. The rate sheet lists 1 CCF as 748 gallons and separately lists public/private fire-protection charges by meter size.. Bills are generated quarterly. water, sewer and storm charges are rendered quarterly and become due and payable within 20 days of issuance., and a typical residential cost reference is For a 5/8-inch residential meter, the 2026 rate sheet lists a $27 quarterly water service charge and $3.17 per CCF. At 5,000 gallons per month (approximately 6.68 CCF), water is about $48.18 per month averaged; at 7,000 gallons it is about $64.39. Sewer, stormwater, administrative and public-fire-protection charges are additional.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The 2026 rate sheet charges sewer volume at $5.31 per CCF plus a quarterly sewer charge of $10.04 for the smallest meter size. Residential sewer volume is based on the prior year's winter-quarter usage; the City's example explains that a summer bill may charge the actual summer water volume but retain the winter-quarter sewer volume, so irrigation and pool filling do not automatically increase the sewer component.
Meter and infrastructure notes
Eau Claire bills usage in CCF between the previous and current read dates printed on each quarterly bill and provides up to three years of billed-use history. Digital meters require a light source to activate the display, and customers may wake the display with a flashlight. The reviewed pages do not identify a universal AMI/AMR transmission interval or fixed route schedule.
Emergency water support
Report a leak or water emergency
For a leaking water meter, call the Eau Claire Utility Shop at (715) 839-5045. The reviewed utility billing page does not publish a separate 24/7 main-break hotline; customers should use the City's emergency contact instructions outside business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Eau Claire municipal water, wastewater and stormwater service area
City of Eau Claire Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.