Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Eau Claire Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due within 20 days of issuance. A 3% late payment charge is added to bills not paid within that 20-day period. Delinquent balances outstanding November 1 are subject to a further 10% penalty and must be paid by November 15 to avoid being levied as a property tax.
- Late-fee rules
- A 3% late payment charge is added after the 20-day payment period. Under Wisconsin Statute 66.0809(3), a delinquent balance outstanding November 1 receives a 10% penalty; unless the balance and penalty are paid by November 15, the amount is levied as a tax against the parcel. The 2026 fee schedule also lists a $36 payment-not-honored charge for utility transactions.
- Shut-off timeline
- The reviewed Eau Claire utility page publishes the due date, late charge and November tax-levy progression but not a fixed physical water-shutoff day count. Delinquent balances outstanding on November 1 face the 10% penalty and November 15 tax-levy deadline; customers should contact Utility Billing for service-specific collection status.
- Warning and notice protocol
- The reviewed Eau Claire pages do not specify an automated call, text, colored notice or door-hanger sequence for nonpayment. The statutory delinquency process is published through the 20-day due period, 3% late charge, November 1 penalty and November 15 tax-levy deadline. Bill delivery can be changed to email by contacting treasury@eauclairewi.gov.
- Reconnection costs
- The 2026 rate sheet lists a reconnection charge of $55 during business hours and $75 after business hours for a valve turned on at the curb stop with or without meter reinstallation. A missed appointment charge is $30; the schedule does not state a separate weekend premium beyond after-hours pricing.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Wisconsin
30%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Eau Claire Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (WI6180230) ↗
Search the federal drinking-water database using public water system ID WI6180230.