Relief research · dataset 2026.08
Leak adjustment and assistance information for City of Cheyenne Board of Public Utilities
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- Call (307) 637-6471, the BOPU water-and-sewer emergency line available 24 hours a day, seven days a week, for water leaks, sewer backups, main breaks, or urgent service problems. Customer-service and billing questions go to (307) 637-6460 Monday through Friday, 9:00 a.m. to 4:00 p.m.
- Leak-adjustment policy
- BOPU provides leak-detection guidance: turn water off, observe whether the meter flow detector continues spinning or the digital usage number increases, inspect toilets and fixtures, and repair the source. The reviewed current public pages do not state a fixed high-bill credit formula, receipt package, maximum months, or annual frequency limit. Customers should record the meter reading, repair date, and plumber or parts receipts, then request a billing review from customer service; any adjustment is determined under BOPU account rules.
- Utility assistance program
- BOPU’s OUR Water conservation program, funded by a Microsoft grant, provides eligible residential customers with a free WaterSense showerhead, three aerators, plumbing tape, an installation guide, and—when a toilet leak is identified—a free toilet fill valve. It is first-come-first-served and is an in-kind water-cost reduction rather than a recurring bill credit. No universal senior or disabled-veteran bill-credit cap was identified on the current pages.
- State and federal aid connection
- The reviewed BOPU pages do not publish a direct Wyoming LIHWAP application URL or a dedicated federal water-assistance intake process. Customers facing hardship should call BOPU for a payment review or arrangement and contact Wyoming 2-1-1, Laramie County human-services providers, and community-action agencies for any active state or federal assistance that can be applied to water and sewer charges.
Directory comparison
Public-information visibility
| Measure | This provider | Wyoming | National index |
|---|---|---|---|
| Leak policy identified | Yes | 25% | 35% |
| Utility assistance identified | Yes | 38% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Cheyenne Board of Public Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.