Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Cheyenne Board of Public Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The city code provides a notice-based process rather than a simple bill-date grace period. After a delinquent-bill notice and opportunity for review, the customer has seven days to request a review; if payment is not made within 15 days from the notice date, water may be shut off and the late penalty must be paid before restoration.
- Late-fee rules
- The bill’s ‘After Due Date’ amount includes a late fee, but the reviewed current BOPU pages do not state the late-fee percentage or fixed dollar calculation. The code requires the late penalty to be paid in full before water is resumed after a delinquency shutoff. Returned checks and canceled payments are listed at $30 in the FY2026 fee schedule.
- Shut-off timeline
- BOPU’s code gives the following published sequence: a delinquent-bill notice provides an opportunity for review; the customer has seven days to request review; if the account remains unpaid 15 days from the notice date, water may be shut off. Service resumes only after the delinquent balance, applicable late penalty, and authorized restoration charge are satisfied.
- Warning and notice protocol
- The delinquent-bill notice must include an opportunity for review. BOPU’s service-order procedure identifies customers scheduled for disconnection and leaves a door card with BOPU contact information. Customers can also opt into email or text due-date reminders through the Customer Portal. The reviewed pages do not describe a colored paper notice or automated-call sequence.
- Reconnection costs
- The FY2026 fee schedule lists $40 for water-service disconnect or reconnect during office hours and $60 after office hours, weekends, or holidays. These fees apply to nonpayment, inability to obtain a meter reading, or a BOPU violation. A $20 trip charge is separately listed, and the late penalty and balance must also be paid before restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Wyoming
25%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Cheyenne Board of Public Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.