City of Santa Fe Springs Water Utility Authority
Santa Fe Springs, portions of Norwalk and Downey routes, Los Angeles County; active PWS CA1910245
Population reference
19,219 people served by active California community water system CA1910245 according to California Drinking Water Watch. The state registry lists 3,416 residential and 2,749 commercial metered connections. The City's 2024 utility-billing procurement document describes approximately 3,000 residential accounts, 4,000 commercial accounts, and 7,200 active meters, reflecting the broader billing operation and route accounts; both official descriptions are retained.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly for residential and commercial water accounts under the Authority's SB 998 policy, with accounts billed every other month and half of the routes billed each month on an alternating schedule. The City's 2024 billing-system record describes 7,200 active meters and confirms this alternating bi-monthly schedule. The issued bill shows current and previous meter readings, units, dates, and days of service; the exact due date controls for each account.
- Rate structure
- Tiered volumetric pricing plus a monthly fixed meter charge, with separate fire-service and uniform non-residential/reclaimed-water schedules. The latest publicly exposed City rate appendix (2024 procurement document, schedule through January 2023) lists a 5/8 x 3/4-inch monthly meter charge of $26.67 and single-family tiers of 0–9 HCF at $3.27/HCF, 10–25 HCF at $5.00/HCF, and 26+ HCF at $7.16/HCF. It also lists uniform multi-family/commercial/industrial and reclaimed rates. The City states that no rate-structure change was anticipated in the 12 months following the 2024 RFP, but a complete 2026 dollar schedule was not exposed; the structure is retained while exact 2026 prices are marked unverified.
- Wastewater and sewer calculation
- The reviewed Santa Fe Springs water materials describe potable-water billing and do not publish a City sewer/wastewater percentage, winter-average calculation, or sewer line item tied to clean-water intake. Water customers should confirm whether sewer service is included on their account or administered separately by the relevant sanitation provider. The City water statement's precise charges and any separate sewer assessment control for the property.
- Meter reading
- The City's 2024 utility-billing record states that Sensus meters were read manually, with an AMI prototype/pilot and a full replacement project anticipated to begin in 2025. The SB 998 policy requires meter readings at regular intervals and bills showing current and previous readings, units, dates, and service days. The current 2026 materials do not confirm universal AMI deployment, hourly transmission, or a fixed route calendar; describe the system as periodic manual Sensus meter reads with an AMI transition status requiring account-level confirmation.
- New-account deposit
- The current City FAQ lists a $75 residential water-service deposit and a $150 commercial-service deposit, required before service starts. Payment may be made by credit card over the phone (American Express excluded) or in person at City Hall, 11710 East Telegraph Road, Monday–Thursday 7:30 a.m.–5:30 p.m. The reviewed materials do not state a credit-check waiver, a universal refund date, or whether the deposit is applied to the final bill; confirm those account terms with Water Utility Billing. Commercial customers do not receive the residential SB 998 protections for nonpayment.
- Activation or transfer fee
- No separate universal 2026 activation or transfer fee is published. Starting service requires billing information and the applicable $75 residential or $150 commercial deposit before the City turns water on; the FAQ provides City Hall and phone/GoSFS channels. Stopping service requires at least 24 hours' advance notice and a forwarding address. Premise-specific meter, service-repair, inspection, backflow, or account charges may apply, but the reviewed public pages do not identify a routine name-change fee.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Santa Fe Springs Water Utility Authority public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910245) ↗
Search the federal drinking-water database using public water system ID CA1910245.