Municipal Department
City of Santa Fe Springs Water Utility Authority
Serving Santa Fe Springs, portions of Norwalk and Downey routes, Los Angeles County; active PWS CA1910245
Population served
19,219 people served by active California community water system CA1910245 according to California Drinking Water Watch. The state registry lists 3,416 residential and 2,749 commercial metered connections. The City's 2024 utility-billing procurement document describes approximately 3,000 residential accounts, 4,000 commercial accounts, and 7,200 active meters, reflecting the broader billing operation and route accounts; both official descriptions are retained.
State system code
FIPS 06
Billing frequency
Bi-monthly for residential and commercial water accounts under the Authority's SB 998 policy, with accounts billed every other month and half of the routes billed each month on an alternating schedule. The City's 2024 billing-system record describes 7,200 active meters and confirms this alternating bi-monthly schedule. The issued bill shows current and previous meter readings, units, dates, and days of service; the exact due date controls for each account.
Provider briefing
How this utility’s billing works
City of Santa Fe Springs Water Utility Authority operates as a municipal department serving Santa Fe Springs, portions of Norwalk and Downey routes, Los Angeles County; active PWS CA1910245. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Tiered volumetric pricing plus a monthly fixed meter charge, with separate fire-service and uniform non-residential/reclaimed-water schedules. The latest publicly exposed City rate appendix (2024 procurement document, schedule through January 2023) lists a 5/8 x 3/4-inch monthly meter charge of $26.67 and single-family tiers of 0–9 HCF at $3.27/HCF, 10–25 HCF at $5.00/HCF, and 26+ HCF at $7.16/HCF. It also lists uniform multi-family/commercial/industrial and reclaimed rates. The City states that no rate-structure change was anticipated in the 12 months following the 2024 RFP, but a complete 2026 dollar schedule was not exposed; the structure is retained while exact 2026 prices are marked unverified.. Bills are generated bi-monthly for residential and commercial water accounts under the authority's sb 998 policy, with accounts billed every other month and half of the routes billed each month on an alternating schedule. the city's 2024 billing-system record describes 7,200 active meters and confirms this alternating bi-monthly schedule. the issued bill shows current and previous meter readings, units, dates, and days of service; the exact due date controls for each account., and a typical residential cost reference is A dedicated this detail was not publicly posted. For an exact 2026 amount because the most recent publicly text-exposed rate appendix is historical through January 2023. As a transparent benchmark only, that schedule would produce approximately $48.52 for a 5/8 x 3/4-inch account using 5,000 gallons (about 6.68 HCF: $26.67 fixed plus $3.27/HCF Tier 1) and approximately $57.28 at 7,000 gallons (about 9.36 HCF), before sewer, taxes, fees, or any updated 2026 rate. The live bill and current City tariff control.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The reviewed Santa Fe Springs water materials describe potable-water billing and do not publish a City sewer/wastewater percentage, winter-average calculation, or sewer line item tied to clean-water intake. Water customers should confirm whether sewer service is included on their account or administered separately by the relevant sanitation provider. The City water statement's precise charges and any separate sewer assessment control for the property.
Meter and infrastructure notes
The City's 2024 utility-billing record states that Sensus meters were read manually, with an AMI prototype/pilot and a full replacement project anticipated to begin in 2025. The SB 998 policy requires meter readings at regular intervals and bills showing current and previous readings, units, dates, and service days. The current 2026 materials do not confirm universal AMI deployment, hourly transmission, or a fixed route calendar; describe the system as periodic manual Sensus meter reads with an AMI transition status requiring account-level confirmation.
Emergency water support
Report a leak or water emergency
For after-hours water emergencies, the City FAQ directs customers to (562) 409-7520, where staff provide the after-hours notification procedure. During regular hours, water questions can be routed through Public Works at (562) 868-0511 ext. 3601 and billing through Water Utility Billing at (562) 409-7520. If the provider is uncertain, customers should check the bill's emergency number; for water-quality concerns after hours the FAQ identifies the Police Services Center at (562) 409-1850.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Santa Fe Springs, portions of Norwalk and Downey routes, Los Angeles County; active PWS CA1910245
City of Santa Fe Springs Water Utility Authority is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.