City of Hialeah Water & Sewer Division
City of Hialeah
Population reference
Approximately 235,000 residents are within the City of Hialeah service area. The City operates water and sanitary-sewer billing, meter reading, account deposits, and customer service through its Department of Public Works/Water & Sewer Division.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly. Hialeah's water/sewer code states that bills are sent to customers bi-monthly, and meters are read on a bi-monthly basis; where a read is unavailable, the City may bill using an average estimated basis.
- Rate structure
- The City charges metered water and sewer service under adopted bimonthly rates, with base facility and consumption charges and a City payment-in-lieu-of-franchise fee authorized between 3% and 6% of water/wastewater rates. The current public rate page is linked through Water & Sewer Services but its full 2026 table was not browser-readable; the governing code states that rates may be adjusted by separate ordinance. The record therefore identifies the confirmed bimonthly metered structure and current ordinance framework rather than inventing tier figures.
- Wastewater and sewer calculation
- Water and sanitary sewer are billed through the City's bimonthly metered account. Sewer charges are based on water usage and the adopted bimonthly sewer schedule; the City may estimate when a meter read is unavailable. The code generally disallows abatements/deductions on metered charges except for reading errors, meter inaccuracies, or City billing errors, while the current customer-service portal separately provides a Leak Credit Consideration request. Customers should submit a written claim within 30 days of a disputed bill when seeking a metering/billing correction.
- Meter reading
- Hialeah's code requires water usage to be determined by reading the premise meter on a bi-monthly basis and permits average estimated billing when a read is unavailable. The code also recognizes automatic reading and billing devices, while the current customer pages offer a check-reading request and leak-credit workflow. No universal AMI vendor, hourly transmission interval, or smart-meter rollout percentage is published.
- New-account deposit
- Residential owners and tenants must pay a new-account fee of $10 and a deposit. The deposit varies by meter size and the customer's credit score and is currently stated as between $100 and $500. Applicants must provide identification, ownership or lease documentation, and a copy of the credit score; tenants may provide qualifying SNAP, SSI, HHA, disability, or Miami-Dade voucher proof. Deposits are paid in advance, can be increased by the City, are applied to the final account, and may be transferred to a new address for a current customer in good standing after the required transfer charge.
- Activation or transfer fee
- The residential new-account fee is $10. A transfer charge and turn-on charge may be billed for an existing installation, and a new deposit is required before service begins. The City permits deposit transfer between addresses for current customers in good standing, but the public page does not state one universal transfer dollar amount.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Hialeah Water & Sewer Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.