Independent U.S. water utility directory · 2026 edition
Water LedgerU.S. utility directorySearch directory

State utility hub

Water utilities serving Massachusetts

Browse the indexed community water systems in this state. Each profile brings the provider’s payment routes and household protection policies into a single, practical guide.

130 systems indexed2026 directory
25

Service area: Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham

Population: Approximately 250,000 people regionally; about 43,500 retail drinking-water accounts and 550 fire-service accounts in Springfield and Ludlow, with regional water and wastewater service extending across ten Lower Pioneer Valley communities

Open utility profile
25

Service area: City of Boston

Population: BWSC's official rate documentation describes approximately 90,000 active water accounts serving Boston's nearly 650,000 residents, plus a large daytime and commercial population. The utility serves the City of Boston retail water, sewer, and stormwater territory and purchases treated drinking water and wastewater transportation capacity from the Massachusetts Water Resources Authority.

Open utility profile

Municipal Department

Lowell Regional Water Utility

25

Service area: Lowell, Dracut, Tyngsboro, Chelmsford, and surrounding Lowell Regional Water Utility communities

Population: 120,418 people (EPA SDWIS active CWS PWS MA3160000); Lowell reports approximately 135,000 residents and businesses across its broader regional service area.

Open utility profile

Massachusetts directory notes

How to compare water utilities in Massachusetts

This state hub brings together 130 indexed community water systems, from city departments and public authorities to investor-owned systems and smaller regional providers. A service area may cross municipal boundaries, so use the provider name and service address on your bill when choosing a profile.

The most important distinction is between a directory listing and an official account channel. Water Ledger provides a structured starting point; the utility’s own payment portal, published rate schedule, customer-service office, and mailed notice control your account. Compare the payment route, billing frequency, emergency number, and customer-protection notes before relying on a page for a time-sensitive decision.

If you are helping a household with a high bill, leak, or delinquency notice, open the utility profile and review the payment, shut-off, and leak-adjustment guides together. Keep the bill, account number, confirmation receipts, repair records, and notice dates available when speaking with the provider.