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State directory · dataset 2026.08

Water utilities serving Massachusetts

Browse 128 indexed systems and see how frequently the directory identified public payment, fee, leak, assistance, and emergency information. Coverage describes the research record—not utility performance.

Massachusetts research snapshot

Public detail found in indexed records

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80%

Online portal identified

103 of 128

9%

Public fee detail

12 of 128

37%

Leak policy detail

47 of 128

14%

Assistance detail

18 of 128

16%

Emergency route

21 of 128

Service area: Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham

Population: Approximately 250,000 people regionally; about 43,500 retail drinking-water accounts and 550 fire-service accounts in Springfield and Ludlow, with regional water and wastewater service extending across ten Lower Pioneer Valley communities

Billing fields: 7 of 7 documented
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Service area: City of Boston

Population: BWSC's official rate documentation describes approximately 90,000 active water accounts serving Boston's nearly 650,000 residents, plus a large daytime and commercial population. The utility serves the City of Boston retail water, sewer, and stormwater territory and purchases treated drinking water and wastewater transportation capacity from the Massachusetts Water Resources Authority.

Billing fields: 7 of 7 documented
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MA6000000

Service area: Greater Boston and 61 member communities

Population: 2,580,000 people (EPA SDWIS PWS ID MA6000000; 2026 active CWS record). MWRA is a wholesale system serving member communities rather than a retail residential billing provider.

Billing fields: 3 of 7 documented
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Municipal Department

Lowell Regional Water Utility

MA3160000

Service area: Lowell, Dracut, Tyngsboro, Chelmsford, and surrounding Lowell Regional Water Utility communities

Population: 120,418 people (EPA SDWIS active CWS PWS MA3160000); Lowell reports approximately 135,000 residents and businesses across its broader regional service area.

Billing fields: 1 of 7 documented
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Public Water Authority

Weir River Water System

MA4131000

Service area: Weir River regional system serving Hingham, Hull, and surrounding communities

Population: 45,339 people (EPA SDWIS active CWS PWS MA4131000)

Billing fields: 1 of 7 documented
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Massachusetts directory notes

How to compare water utilities in Massachusetts

This state hub brings together 128 indexed community water systems, from city departments and public authorities to investor-owned systems and smaller regional providers. A service area may cross municipal boundaries, so use the provider name and service address on your bill when choosing a profile.

The most important distinction is between a directory listing and an official account channel. US Water Bill Pay provides a structured starting point; the utility’s own payment portal, published rate schedule, customer-service office, and mailed notice control your account. Compare the payment route, billing frequency, emergency number, and customer-protection notes before relying on a page for a time-sensitive decision.

If you are helping a household with a high bill, leak, or delinquency notice, open the utility profile and review the payment, shut-off, and leak-adjustment guides together. Keep the bill, account number, confirmation receipts, repair records, and notice dates available when speaking with the provider.