Public Water Authority
Lowell Regional Water Utility
Serving Lowell, Dracut, Tyngsboro, Chelmsford, and Lowell Regional Water Utility service area
Population served
120,418
State system code
FIPS 25
Billing frequency
Quarterly. Lowell sends water/utility bills quarterly; timely payment receives a Water Department-calculated discount, while late payment removes the discount and adds interest.
Provider briefing
How this utility’s billing works
Lowell Regional Water Utility operates as a public water authority serving Lowell, Dracut, Tyngsboro, Chelmsford, and Lowell Regional Water Utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Effective July 1, 2026, water is priced per HCF (100 cubic feet/748 gallons) with a residential minimum of $48.17 covering 0-14 HCF, then $3.44/HCF for 14-50, $4.06 for 51-100, $4.13 for 101-200, $4.19 for 201-500, and $5.73 over 500. Elderly customers have a separately reduced usage schedule, and usage below 14 HCF is billed at the minimum.. Bills are generated quarterly. lowell sends water/utility bills quarterly; timely payment receives a water department-calculated discount, while late payment removes the discount and adds interest., and a typical residential cost reference is At 5,000 gallons, usage is approximately 6.68 HCF, below Lowell's 14-HCF minimum. The July 2026 quarterly minimums are $48.17 water and $117.04 wastewater, or about $165.21 per quarter and $55.07 per month before trash and any bill-specific discount/interest. This is an illustrative minimum-based residential estimate because the tariff bills below 14 HCF at the minimum.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer usage is based on water usage. Effective July 1, 2026, residential wastewater has a $117.04 minimum for 0-14 HCF, followed by $8.36/HCF for 14-50, $8.91 for 51-100, $9.05 for 101-200, $9.20 for 201-500, and $9.34 above 500; elderly customers have lower rates. The reviewed official page does not describe a winter-average calculation.
Meter and infrastructure notes
The reviewed Lowell pages confirm metered service and publish a meter-reading request form, but do not expose a current AMI/AMR technology description or universal read schedule. Water Utility customers are billed quarterly, and the utility handles meter-reading/adjustment inquiries at (978) 674-4247.
Emergency water support
Report a leak or water emergency
Water Utility, (978) 674-4240 at 815 Pawtucket Boulevard. The reviewed current public pages do not identify a separate 24/7 emergency leak IVR; customers should use the Water Utility contact for water-main or service concerns.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Lowell, Dracut, Tyngsboro, Chelmsford, and Lowell Regional Water Utility service area
Lowell Regional Water Utility is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.