Springfield Water and Sewer Commission
Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham
Population reference
Approximately 250,000 people regionally; about 43,500 retail drinking-water accounts and 550 fire-service accounts in Springfield and Ludlow, with regional water and wastewater service extending across ten Lower Pioneer Valley communities
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Water meters produce the recurring water and sewer bill, and the Commission’s leak-detection process reviews monthly consumption and flags unusual changes.
- Rate structure
- Uniform volumetric rates by 100 cubic feet, with fixed monthly meter and infrastructure-renewal charges. For FY27 effective July 1, 2026, the residential water charge is $6.03 per 100 cubic feet (748 gallons) and the residential sewer charge is $7.85 per 100 cubic feet. A 1/2-inch or 5/8-inch meter has a $4.32 monthly service charge and a $13.08 monthly infrastructure-renewal charge. The reviewed current schedule does not show seasonal residential tiers or a drought surcharge.
- Residential cost reference
- Using the FY27 rates effective July 1, 2026, 5,000 to 7,000 gallons is approximately 6.68 to 9.36 CCF. Water plus sewer variable charges are therefore about $92 to $130 per month, and the standard 5/8-inch meter service and infrastructure-renewal charges add $17.40, producing an estimated combined monthly bill of roughly $109 to $147 before any account-specific adjustments, taxes, or other service charges. Actual bills vary with the meter size, exact consumption, and whether the property receives both Commission water and sewer service.
- Wastewater and sewer calculation
- For retail customers receiving both services, sewer is billed on the metered water volume rather than on a separately measured household discharge. The FY27 residential wastewater rate is $7.85 per 100 cubic feet, while water is $6.03 per 100 cubic feet, so outdoor irrigation and other metered uses can increase the sewer charge unless the account qualifies for a Commission adjustment or separate approved meter arrangement. The current public residential schedule does not describe a winter-average sewer formula or a flat percentage tie-in; customers should contact Customer Service for property-specific rules when consumption includes substantial irrigation.
- Meter reading
- The Commission uses automatic meter reading technology: crews collect readings across the distribution system monthly by radio, allowing the water meter to generate both water and sewer charges. Smart-meter deployments add daily usage data to the customer portal and support leak tracking; current procurement materials describe cellular telemetry from single-jet meters to a cloud platform. If weather, radio interference, transmitter damage, or a meter problem prevents a read, the Commission may estimate the bill from prior usage and correct it when an actual read is obtained. Customers can contact 413-310-3501 or meters@waterandsewer.org about a meter, reading, or smart-usage issue.
- New-account deposit
- The reviewed Commission residential application and payment materials do not publish a universal startup security-deposit amount or a standard credit-check waiver. New service applicants should contact Customer Service at 413-452-1393 to confirm whether a deposit is required for the property, the amount based on account and ownership circumstances, and any refund or transfer rule. The Commission’s published service-application charges are separate from a possible account deposit and should not be treated as a deposit substitute.
- Activation or transfer fee
- The FY26 service rules list application fees for new water or fire service: $50 for a single-family service, $75 for a two-to-four-unit multifamily or municipal service, $100 for commercial service up to 3 inches including five-plus residential units, $500 for 4-to-6-inch service, and $1,000 for 8-inch or larger service. New building-sewer application fees begin at $50 for a single-family service, $75 for two-to-four units or municipal/institutional work, and $100 for commercial work, with higher medical, industrial, and food-service fees. The rules state that the cost to turn on a new or replacement water service is included in the application fee rather than billed separately. A temporary away service shutoff and return are each listed at $75; ordinary resident name transfer or move requests are handled through 413-452-1393 and no separate universal transfer fee is published.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Massachusetts
35%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Springfield Water and Sewer Commission public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.