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State directory · dataset 2026.08

Water utilities serving New York

Browse 108 indexed systems and see how frequently the directory identified public payment, fee, leak, assistance, and emergency information. Coverage describes the research record—not utility performance.

New York research snapshot

Public detail found in indexed records

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73%

Online portal identified

79 of 108

18%

Public fee detail

19 of 108

18%

Leak policy detail

19 of 108

14%

Assistance detail

15 of 108

23%

Emergency route

25 of 108

Service area: New York City’s five boroughs (Bronx, Kings/Brooklyn, New York/Manhattan, Queens, and Richmond/Staten Island), with the Catskill-Delaware supply system also serving connected upstate facilities

Population: 8,271,000 people (New York State public water-supply registry; PWS ID NY7003493, New York City System, community water system)

Billing fields: 5 of 7 documented

Service area: City of Buffalo and Buffalo Water Board customer properties in portions of the surrounding Buffalo metropolitan area, including documented service in parts of Cheektowaga, West Seneca, and Lackawanna

Population: Approximately 276,000 people and about 80,000 service connections according to Buffalo Water’s distribution information and the EPA SDWIS record for PWSID NY1400422. The system is a community water system; the Water Board is a New York public benefit corporation/state public authority and its customer-service operation identifies Veolia as the managed service operator.

Billing fields: 6 of 7 documented

Private Investor-Owned Utility

Veolia Water New York

NY4303673

Service area: New York Water service areas outside New York City

Population: 270,000 people (EPA SDWIS active CWS PWS NY4303673)

Billing fields: 3 of 7 documented

Service area: Town of Tonawanda, excluding the Village of Kenmore where municipal code states otherwise

Population: 72,571 people from the EPA queue estimate; the Town's official service-line notice states that its water system serves more than 70,000 residents and has about 23,821 service-line connections.

Billing fields: 4 of 7 documented

Public Water Authority

Elmira Water Board

NY0701008

Service area: City of Elmira and surrounding municipalities

Population: 54,000 people (EPA SDWA queue estimate for NY0701008)

Billing fields: 4 of 7 documented
HEMPSTEAD

Service area: East Meadow and six Town of Hempstead water districts

Population: Approximately 110,000 people served across the Town of Hempstead Water Department’s six districts and about 37,137 customer accounts.

Billing fields: 6 of 7 documented

Municipal Department

ALBANY CITY

NY0100189

Service area: ALBANY

Population: 98000 people (EPA SDWIS 2026Q2 active CWS estimate for NY0100189)

Billing fields: 0 of 7 documented

Municipal Department

ECWA AMHERST

NY1400399

Service area: BUFFALO

Population: 92697 people (EPA SDWIS 2026Q2 active CWS estimate for NY1400399)

Billing fields: 0 of 7 documented

Municipal Department

HICKSVILLE WD

NY2902829

Service area: HICKSVILLE

Population: 48000 people (EPA SDWIS 2026Q2 active CWS estimate for NY2902829)

Billing fields: 0 of 7 documented

Municipal Department

JAMESTOWN BPU

NY0600366

Service area: JAMESTOWN

Population: 46712 people (EPA SDWIS 2026Q2 active CWS estimate for NY0600366)

Billing fields: 0 of 7 documented

Municipal Department

FREEPORT (V)

NY2902823

Service area: FREEPORT

Population: 45000 people (EPA SDWIS 2026Q2 active CWS estimate for NY2902823)

Billing fields: 0 of 7 documented

Municipal Department

MASSAPEQUA WD

NY2902837

Service area: MASSAPEQUA

Population: 43000 people (EPA SDWIS 2026Q2 active CWS estimate for NY2902837)

Billing fields: 0 of 7 documented

New York directory notes

How to compare water utilities in New York

This state hub brings together 108 indexed community water systems, from city departments and public authorities to investor-owned systems and smaller regional providers. A service area may cross municipal boundaries, so use the provider name and service address on your bill when choosing a profile.

The most important distinction is between a directory listing and an official account channel. US Water Bill Pay provides a structured starting point; the utility’s own payment portal, published rate schedule, customer-service office, and mailed notice control your account. Compare the payment route, billing frequency, emergency number, and customer-protection notes before relying on a page for a time-sensitive decision.

If you are helping a household with a high bill, leak, or delinquency notice, open the utility profile and review the payment, shut-off, and leak-adjustment guides together. Keep the bill, account number, confirmation receipts, repair records, and notice dates available when speaking with the provider.