City of Norfolk Department of Utilities - Water
Norfolk
Population reference
234,220 people (EPA SDWIS active CWS PWS VA3710100)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; Norfolk’s water and sewer rates are presented as monthly consumption and service charges, and the Water Accounts Division manages monthly readings.
- Rate structure
- Metered monthly consumption pricing in CCF. FY2027 rates effective July 1, 2026 are $6.74 per CCF for water; wastewater collection is $5.89 per CCF; and HRSD wastewater treatment is $9.84 per CCF with a $0.45-per-day minimum treatment charge.
- Wastewater and sewer calculation
- Norfolk bills water consumption, a City wastewater-collection charge, and an HRSD treatment charge. The published FY2027 schedule prices all three per CCF; HRSD treatment has a $0.45-per-day minimum. A universal winter-average sewer formula was not exposed.
- Meter reading
- The Water Accounts Division manages monthly readings. Norfolk’s 2026 budget materials refer to work toward all-city meter modernization, but the reviewed official pages did not identify one universal AMI/AMR platform or transmission interval.
- Activation or transfer fee
- A $20 activation fee appears on the first monthly bill for each newly activated account. New requests received by 3:00 p.m. are scheduled for the following business day; same-day service requests are not offered. Existing-account transfer requires a current account and payment of arrears in advance.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Virginia
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- New-account deposit
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Norfolk Department of Utilities - Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (VA3710100) ↗
Search the federal drinking-water database using public water system ID VA3710100.