Municipal Department
City of Norfolk Department of Utilities - Water
Serving Norfolk
Population served
234,220 people (EPA SDWIS active CWS PWS VA3710100)
State system code
FIPS 51
Billing frequency
Monthly; Norfolk’s water and sewer rates are presented as monthly consumption and service charges, and the Water Accounts Division manages monthly readings.
Provider briefing
How this utility’s billing works
City of Norfolk Department of Utilities - Water operates as a municipal department serving Norfolk. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered monthly consumption pricing in CCF. FY2027 rates effective July 1, 2026 are $6.74 per CCF for water; wastewater collection is $5.89 per CCF; and HRSD wastewater treatment is $9.84 per CCF with a $0.45-per-day minimum treatment charge.. Bills are generated monthly; norfolk’s water and sewer rates are presented as monthly consumption and service charges, and the water accounts division manages monthly readings., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete total because Norfolk’s combined bill includes water, wastewater collection, HRSD treatment, service structures, and potentially other charges; the current public rate page does not publish a single 5,000-7,000-gallon total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Norfolk bills water consumption, a City wastewater-collection charge, and an HRSD treatment charge. The published FY2027 schedule prices all three per CCF; HRSD treatment has a $0.45-per-day minimum. A universal winter-average sewer formula was not exposed.
Meter and infrastructure notes
The Water Accounts Division manages monthly readings. Norfolk’s 2026 budget materials refer to work toward all-city meter modernization, but the reviewed official pages did not identify one universal AMI/AMR platform or transmission interval.
Emergency water support
Report a leak or water emergency
757-823-1000, 24 hours a day, 7 days a week, for water main breaks or sewer backups.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Norfolk
City of Norfolk Department of Utilities - Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.