Virginia-American Water Company
Virginia American Water service areas statewide, including Alexandria, Prince William, Hopewell, and other regulated districts
Population reference
Approximately 384,000 people across Virginia American Water's regulated water and wastewater service areas
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Generally monthly for metered residential accounts, although billing frequency and statement timing can vary by service area, meter route, and water or wastewater district.
- Rate structure
- Regulated service-area and meter-size-specific tariff schedules with fixed service or minimum charges and volumetric water charges; applicable wastewater, purchased-water, infrastructure, and other approved surcharges are added by district. The Virginia State Corporation Commission tariff currently linked by the company is effective June 1, 2026, and the company states that interim rates effective May 2, 2026 remain subject to a final SCC order and possible refund with interest.
- Wastewater and sewer calculation
- Where Virginia American Water provides wastewater service, wastewater charges are calculated under the applicable district tariff, ordinarily using the customer's metered water consumption together with a fixed service charge and approved volumetric sewer rate. The company does not publish one statewide sewer formula because Prince William and other wastewater districts have separate schedules; seasonal adjustments, pool filling, irrigation, flow measurement, and unusual discharges can be handled under local tariff rules. Customers must use the service-area tariff or contact the company for the exact winter-average or seasonal calculation.
- Meter reading
- Virginia American Water began a Virginia AMI transition in August 2023 with Keystone Utilities, replacing manual reads with meters that transmit usage wirelessly by radio. The technology is intended to reduce estimated bills, provide more timely usage information, detect possible leaks, and reduce routine meter-reading travel. Billing remains on the account's normal monthly or district schedule; the reviewed company material does not promise one universal hourly customer data interval or a single completion date for every Virginia service area.
- New-account deposit
- The Virginia tariff's Rule 9 provides for a security deposit equal to the estimated bill for two months of service when the company requires security because satisfactory credit has not been established. The deposit is held and earns interest at the rate determined by the SCC; after the customer establishes satisfactory credit for one year, it is applied or refunded with accrued interest under the tariff. The exact estimate, waiver, and credit-review treatment can vary with the applicant and service district, so the current 2026 tariff should control the amount quoted at startup.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Virginia
52%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Virginia-American Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- dollarenergy.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.